Shipping policy

Shipping Policy

Shipping

We ship worldwide with tracked delivery.

Processing and delivery times

Each frame is made to order, one at a time. Please allow 5 to 7 days for crafting. Orders are then processed within 2 to 4 business days. After dispatch, delivery takes on average 8 to 12 business days depending on destination. Most customers receive their frame within 2 to 3 weeks of ordering.

We do not customise or dispatch orders on Saturdays or Sundays.

Tracking

A tracking number is emailed to you as soon as your parcel is dispatched. Please allow up to 48 hours for tracking to update.

Customs, duties and import taxes

Most orders arrive with nothing extra to pay. Depending on your country's thresholds, larger orders may occasionally attract import duties, taxes or customs handling fees. These are set by the destination country, are not included in your order total, and are payable by the recipient. Customs clearance can also delay delivery beyond our estimates.

Incorrect addresses

Please check your shipping address carefully at checkout. We cannot be held responsible for parcels sent to an address entered incorrectly. If a parcel is returned to us as undeliverable, we can reship it once you cover the postage.

Lost parcels

If tracking shows no movement for 21 consecutive days, contact jinglevinyl@gmail.com and we will investigate with the carrier.